These are our terms and conditions for the use of our website quietudewax.com and the purchase of products through the website.
If you have any queries about these terms, please contact us.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Quietude Wax may at any time make changes to or remove part of this website without any liability to customers for such changes. Quietude Wax reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
As all products are handmade, slight variations in colour, appearance, and fragrance may occur.
Wax melts are not intended for consumption. Please keep products away from children and pets and follow all safety instructions when using wax melts.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an order
As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from.
Quietude Wax reserves the right to refuse or cancel orders where necessary.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
At Quietude Wax, every order is carefully packed and prepared by hand in Yorkshire.
Processing Times
Orders are typically dispatched within 1–3 working days.
Delivery
Delivery times may vary depending on your chosen shipping method and location. Once your order has been dispatched, you will receive confirmation where applicable.
Delays
While we do our best to ensure timely delivery, Quietude Wax cannot be held responsible for delays caused by postal services, weather conditions, or other circumstances beyond our control.
Incorrect Addresses
Please ensure your delivery address is correct when placing your order. We cannot be responsible for orders sent to an incorrect address provided by the customer.
Quietude Wax assumes no responsibility for damages during transport or damages caused from any delays beyond its control:
Returns Policy
Quietude Wax accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.
No products may be returned to Quietude Wax without the prior written consent of Quietude Wax and are subject to a return charge.
We hope you love your purchase. However, if you are not completely satisfied, please contact us at contact@quietudewax.com within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused and in their original condition.
- Items must be returned in their original packaging where possible.
Damaged or Faulty Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damage. We will work with you to resolve the issue as quickly as possible.
Refunds
Once a returned item has been received and inspected, any approved refund will be processed to your original payment method.
Please note that return postage costs are the responsibility of the customer unless the item is faulty or damaged.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Nothing in this website shall affect your rights under UK law.
Quietude Wax shall not be liable for any indirect or consequential loss arising from the use of our products.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.